Terms and Conditions

Please read through these terms and conditions and keep a copy for your records.
These terms and conditions will apply to the provision of services to you (the Customer and/or the Hirer), and  us, (the Supplier) Philippa Judge trading as A Blooming Good Adventure.
‘We’, ‘us’ or ‘our’ is a reference to A Blooming Good Adventure (as defined above).
‘You’ or ‘your’ is a reference to you, the Customer and/or Hirer, to whom we are supplying goods and/or services and who is required to pay for the goods and/or services which we supply to you.
‘Services’ means the goods and/or services, including advice or assistance, opinions, and recommendations, which you wish to obtain from us, the installation or provision of flowers or other items and/or other goods and/or services which we will provide to you in connection with your order.  The precise services which we will be providing to you will be stated in your quotation and proposal with such additions or amendments we and you may agree from time to time.
If you have any questions relating to these terms and conditions please contact us on: judgephilippa18@gmail.com
All quotations given by, and contracts made with, A Blooming Good Adventure, are subject to these terms and conditions.
By accepting a quotation and confirming an order with us you agree to be bound by these terms and conditions and enter into a legally binding contract.
This contract between you and A Blooming Good Adventure will begin when we notify you that we have received your initial non-refundable 25% payment and signed quotation with terms and conditions, as set out below. If you have any questions concerning them, please ask us.
Quotations
1.1 Initial quotations are valid for 30 days.
1.2 We cannot hold dates. To confirm your quotation and secure your date, we require an initial non-refundable 25% deposit and approval of these terms and conditions.

1.3 It is your responsibility to review all event details, including the date, event venue, and quantities of items to be delivered. Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a
product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the intended recipient and your contact telephone number or e-mail address so that we can
notify you in the event that any delivery problems are encountered.

Booking Confirmation
2.1 A booking is confirmed upon electronic signature of these terms and conditions as well as receipt of the deposit. The deposit  is payment for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date.

2.2 This payment will be deducted from the total owing.

2.3 Signing this agreement confirms that you have thoroughly checked and approved all the details of your event.

2.4 Changes to the quotation can be made under the conditions outlined in the “Changes to Quotation” section.

2.5 Upon confirmation of your booking, a detailed floral proposal for your event will then be created for you.
Payment 
3.1 The balance owing is due 30 days prior to your event date.

3.2 We cannot deliver any items or event designs without final payment.

3.3 Payments can be made via BACS transfer.
3.4 If you wish arrangements to be moved between rooms at a venue or between venues, due to the logistics, strict timescales and staffing, we may charge a fee for this.
Changes to Quotation
4.1 Upon accepting this quotation, you are agreeing to the items and to the total value listed.

4.2 Should you wish to make changes to the items in this quotation, we require a minimum of 30 days' notice before your event date. However, please note, the final quotation amount cannot be reduced by more than 10% from the original agreed-upon quotation.

4.3 Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.

4.4 All changes must be made in writing to judgephilippa18@gmail.com
Event Cancellations
5.1 If the client decides to cancel this agreement, it must be done in writing to judgephilippa18@gmail.com at least 30 days before the event.

5.2 Events cancelled within 30 days of the event date remain payable in full.

5.3 If you cancel your event and provide more than 30 days' notice, any payments above the deposit will be refunded.

5.4 We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the 25% deposit).
Rescheduled & Relocated Events
6.1 The client must advise of any change to the event venue or event date in writing to judgephilippa18@gmail.com.

6.2 We will do our best to accommodate new dates or location changes, however, we cannot guarantee our availability.

6.3 If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% deposit made remains non-refundable.

6.4 If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quotation will be drawn up considering the changed circumstances. For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.
Price Variations
7.1 Prices will be secured for the event unless the ingredients or components for the intended final design of the product or service rise significantly in which case we shall notify the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner. We will make every effort to honour the original agreed quotation, however, due to the nature of wholesale flowers and plants, the market price is not fixed. Where the cost of flowers increases by more than 10%, we reserve the right to amend or change the pricing outlined in the quotation. In this situation, we will contact you to discuss this.

7.2 Any price increases will be formally advised to you in writing and a new quotation provided to the client prior to your event date.
Product
8.1 At the consultation, the client must advise of any allergies to floral products.
Product Substitution & Availability
9.1 All flowers and foliage are subject to seasonal quality and availability. Unfortunately, we cannot guarantee availability, exact colours or shades of specific products/stems. Unseasonably warm, wet, or cool seasons have a dramatic impact on flower and foliage availability. In the event of any supply difficulties, we reserve the right to substitute a formerly agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. 

9.2 Flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always provide the next best thing that is in line with the style outlined in your floral proposal.If needed, a final consultation can be arranged to discuss alternative options.

9.3 Containers and vases may change due to supplier issues, we will substitute the selected product, remaining in line with the overall look and feel for the event.

9.4 In the event that we are unable to supply a product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment for the individual product or service.
Delivery
10.1 We charge for travel at a cost of 60p per mile. For travel times over 60 minutes, a rate of £25.00 per hour will be charged.
10.2 The event commissioners flowers will be delivered or set up at a time prior agreed between us and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
10.3 Upon delivery (or collection) the client assumes all responsibility and care for their flowers and designs.
10.4 We accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.
Hired Pieces
11.1 All hire items remain our property and are provided on a hire-only basis unless purchased by the customer. We reserve the right to charge a fee for hire items.

11.2 All hire pieces will be collected at the end of the event or on the day after or they must be returned to us within 48 hours of the event unless agreed otherwise.

11.3 Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.

11.4 Clean and unbroken return of all hired stock is your responsibility.If these items are loaned on a good-will basis where there is no fee charged for hire items, we may add a security deposit of £100 to your final invoice and deduct any relevant amounts, refunding the difference up to 7 days after your event.

11.5 We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.
Photographs & Video Footage
12.1 We will post an image of our work, taken by us, on the day of your event. Following this, we may then share more photographs and details of the flowers on social media profiles or our website. We will send you copies of the images we have taken should you require them. We retain the right to photograph all finished work and use photographs of your event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing. 

12.2 Photos taken by us of your arrangements remain our property.

12.3 Our photos are not to be reproduced, copied, or edited in any way by you or any third party without our prior permission.

12.4 Any photos of floral displays provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will be displayed if requested. 

12.5 Personal portrait photographs that include florals will only be displayed with your permission. 

12.6 At all times we will comply with the data protection act.

12.7 We reserve the right to hire an independent photographer to capture our work on the day. Use of these images will be limited to our own marketing and self-promotion applications.
Installations and Large-Scale Designs
13.1 It is the client’s responsibility to advise and liaise with the venue/events manager regarding the scope of designs.

13.2 It is the client’s responsibility to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.

13.3 We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
13.4 We accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst we may provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
Supplying Your Own Vases and Structures
14.1 Please check that your vases and vessels are watertight before you leave them with us.

14.2 If you are using your own archway or ceremony structure, it is your responsibility to ensure that it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set up.

14.3 We will not provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.

14.4 We cannot be held responsible for any damage done to items hired by the client.
Extreme Weather Conditions
15.1 In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event.

15.2 We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.

15.3 Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of the weather.
Situations beyond our control:
16.1 Whilst we agree to use our reasonable endeavours to ensure that we are fully operational and error-free, we cannot guarantee this. In the unlikely event we find ourselves unable to carry out the services when we are supposed to on account of unforeseen circumstances outside our reasonable control, it may be necessary to find a replacement florist to provide the services. We will make every effort to find a replacement florist who can perform the services to the client’s satisfaction, within the style and price range requested by the client. In the event a replacement florist is unable to be found, our liability will be limited to the payments made by you for the services.

16.2 What we can offer may be restricted in the event of an epidemic disease. 

16. 3 At all times, we are bound by legislation.
Third Party Products or Services
17.1 We may hire in items for use in event floristry or book services. All items are checked thoroughly and excellent condition is ensured. However, if an item were to break, crack or cause injury to a 3rd party or individual then we will accept no responsibility. We will provide full contact details of the hirer and from there, the dispute is to be settled between the event commissioner and the supplier of said faulty item.
Privacy
18.1 We respect your privacy. Your names, event date, contact details, order information & pricing and any other personal information will be treated with complete privacy. Please see our Privacy Policy for further details.

18.2We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

18.3 Throughout the process, we may ask for a contact at your venue to liaise with. We will not share personal or financial information about your booking with the venue except names of the customer if appropriate.
Complaints about the product or service
19.1 In the unlikely event the event commissioner is not satisfied with product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to judgephilippa18@gmail.com .
19.2  Due to the perishable nature of our products, the event commissioner will be advised upon delivery how to store/care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place,away from draft, heat or strong fumes and, if a bridal bouquet, in its water, paper or gift bag until usage.
General
20.1 We reserve the right to supplement and amend these Terms and Conditions from time to time. We will inform the event commissioner of any changes. By signing and returning a copy of these Terms and Conditions, and paying a deposit to proceed with the booking, you are entering into a contract and therefore agree to these Terms and Conditions.
20.2 Additionally, we reserve the right to suspend, restrict or terminate our products or services for any reason at any time.

_____________________________________________________________________________
After a review of the above, please sign and return this document as proof of agreement of the terms and conditions at the time of paying your deposit. We will not be able to proceed with your booking without a signed copy of this.
Name/s: _____________________________________________________________________
Date of event: ________________________________________________________________
Date of signature/s: ___________________________________________________________